General Questions

Do you only offer online appointments?

Yes. We only offer online/Telehealth appointments. They are available to clients across Australia. Online sessions provide a convenient and secure way to access psychological support from your home or workplace.

How do I book an appointment?

Appointments can be requested through our contact form.  Once we receive your enquiry, we will be in touch to discuss availability and next steps.

What do I need for an online/Telehealth appointment?

You will need:

• A private and quiet space

• A reliable internet connection

• A computer or tablet (with adequate sized screen)

• Camera and audio capabilities

Instructions for accessing your appointment will be provided before your session.

What are your fees?

Fees vary depending on the service being provided. Please contact us directly for current fee information and available rebates where applicable.

What is your cancellation policy?

Fees are payable at the time of service unless otherwise arranged.

Appointments cancelled with less than 24 hours notice, or missed appointments will may incur the full appointment fee.

Medicare rebates and private health insurance rebates are not available for cancellation fees.

Note: Fees associated with forensic assessments, court attendance, and consultancy services are subject to separate service agreements and may attract additional cancellation charges.

Psychological therapy

Do I need a referral to see a psychologist?

No. You can book an appointment without a referral. However, if you wish to access Medicare rebates through a Mental Health Treatment Plan, you will need a referral from your GP, psychiatrist, or eligible medical practitioner.

What happens during the first appointment?

Your initial appointment focuses on understanding your current concerns, personal history, goals, and what has brought you to therapy.

Together, we will discuss:

• Your current challenges

• Relevant background information

• Desired outcomes

• Recommendations for treatment/support

This session helps establish a tailored plan that meets your individual needs.

Is everything I discuss confidential?

Confidentiality is a fundamental part of psychological treatment.

There are some legal and ethical exceptions where information may need to be disclosed, including situations involving serious risk to your safety or the safety of others, or where disclosure is required by law. These limits will be discussed with you during the consent process.

How many sessions will I need?

The number of sessions varies depending on your goals, circumstances, and the nature of the concerns being addressed.

Some clients attend for short-term support, while others engage in longer-term therapeutic work.

Treatment recommendations will be discussed collaboratively throughout the process.

Clinical supervision

Do you only offer clinical supervision to Ahpra registered psychologists?

Yes

Do you offer supervision for psychologists working towards practice endorsement in clinical psychology?

Yes

Do you offer clinical supervision for students?

No

Do you offer group supervision?

Not currently. Please get in touch to discuss your specific needs.

Service & Organisational Consultation

What service and organisational consultation services do you provide?

Examples of services we offer include:

• Quality Improvement projects

• Clinical audits and service evaluations

• Complex case consultations

• Complex clinical formulations

Our work can be tailored to meet the needs of individual organisations and teams.

Can services be delivered onsite or virtually?

Yes. Depending on organisational needs, services can be delivered:

• In person

• Online

• Hybrid formats

We work with organisations across Australia.

How can I get in touch?

Whether you are seeking psychological support, leadership coaching, or workplace wellbeing services, we welcome the opportunity to work alongside you.

If you have questions about our services, referrals, appointments, or workplace programs, please contact us through our website contact form.

We are happy to discuss how The Mind Partnership may be able to support you, your team, or your organisation.